Driver Terms and Conditions

Introduction

The terms and conditions described in this document are written to clarify what independent drivers with FlashBox can expect when delivering with FlashBox.

Right to Make Changes to the Agreement

This agreement is predetermined. Should you have any concerns with the information within this document, contact FlashBox. Please reach out to support@flashbox.co or call us toll-free at 1-888-631-7895. 

User Guidelines

 

Independent Drivers

When driving with FlashBox, the driver is not an employee of FlashBox. The driver is a freelancer or independent driver through which they are delivering parcels on behalf of FlashBox. 

Delivery Area 

FlashBox is currently delivering within the Greater Toronto Area.

Delivery regions within British Columbia: Vancouver, West Vancouver, North Vancouver, Burnaby, New West Minister, Coquitlam, Port Coquitlam, Langley, Surrey, White Rock, Richmond, Delta

Specific regions we cover: Toronto, Mississauga, Streetsville, Oakville, Brampton, Woodbridge, Concord, Thornhill, Richmond Hill, Oakridge, Aurora, Newmarket, Unionville, Markham, Stouffville, Scarborough, Pickering, Ajax, Whitby, Oshawa

Regions we currently do not cover: Burlington, Hamilton, Milton, King City, Bradford, Bowmanville 

The driver may be required to deliver parcels to every region we cover. If the driver refuses to deliver to these areas, FlashBox may revoke the driver’s ability to complete deliveries.

In Order to Drive

FlashBox Driver Requirements Independent drivers delivering with FlashBox must be able to provide proof of the following:

  •  Up-to-date car insurance,
  • Valid Canadian driver’s license,
  • A registered vehicle fit to be driven and well-maintained,
  • A vehicle that is certified, fit to be driven and is up to date with maintenance;
  • A smartphone with a data plan to conduct deliveries.

Independent drivers delivering with FlashBox must:

  • Be 18 years of age or older;
  • Have at least one full year of driving experience.

Independent drivers must complete their application in full to be considered for the driving partnership. This process includes:

  1. Filling out the online application at https://flashbox.co/become-a-driver/ 
  2. Providing additional documentation to complete the application
  3. Watch a short training video and complete the following quiz
    1. Applicants must receive 63% or more to move forward
  4. Receive login credentials through email
  5. Downloading the driver’s app to accept and complete deliveries
  6. Start accepting deliveries through the app of your own accord and or availability
  7. Start making deliveries
  8. Be paid every Friday through direct deposit to your bank account

Requirements of the Role

 

At pick-up, the driver must:

  • The driver must screen products before they are accepted for delivery
    • If packages are open, broken, damaged, leaking, unsafe, tapped together, or able to withstand the rigours of delivery, the driver should refuse delivery upon pickup.
  • Be respectful of the timing of our customers. Please be 15 min in advance to the pick-up location.
  • Always double-check that the parcels picked up match the addresses listed in the application.

At the drop-off location(s)

  • Always check the description of every drop-off location.
    • Look out for buzzer codes, unit numbers or accommodations as to where the parcel should be left.
  • Due to Covid-19, we are changing our parcel signing procedures
    • The driver needs to sign off on the delivery themself, no need to ask the end-customer to sign.
  • Always take a picture of the parcel delivered through the app
    • The picture will act as proof of delivery

When Completing Deliveries

The driver’s vehicle needs to be empty. We require the driver’s vehicle to be empty so that we can place parcels in the vehicle. We also require them to be empty to prevent damage to the parcels.

The driver’s vehicle must have a sufficient amount of gas to complete the delivery. Drivers will not have time to stop and get gas once you begin delivering.

The driver must keep their phone fully charged. The phone must stay fully charged so that the driver can stay connected with the support team.

When picking up deliveries at our sorting center, the driver must arrive prepared and ready to commence deliveries. There may be a short waiting period while the parcels are placed into the driver’s vehicle. Drivers are expected to stay onsite until all parcels are placed in their vehicle. Once all parcels have been placed in their vehicle, drivers can commence deliveries. 

Driver Responsibility

FlashBox drivers are expected to be polite and respectful at all times. This extends to all interactions with merchants, customers, drivers, and parcels. We have a zero-tolerance policy for any rude behaviour, recklessness, or carelessness.

Drivers are not permitted to reach out to customers beyond the capacity of the delivery for any reason. The only circumstance in which this is acceptable is one where the customer has already reached out to customer support. In no way do we allow any abuse of customer information.

FlashBox has a zero-tolerance policy for driving while under the influence of any inhibiting substances. Violating such policies will result in immediate termination.

Penalties

FlashBox drivers need to complete all drop-offs within the delivery window provided. Delivery windows are determined by estimated travel times, local traffic, road closures, and time between drop-offs.

If the driver repeatedly delivers outside of the delivery window, FlashBox holds the right to investigate and suspend the account if necessary. Drivers are held liable for any packages that are damaged, broken, or mishandled during the delivery and will be held responsible for covering any and all payout costs. Drivers must respect the mode of delivery requested by every customer.

If a customer requests their delivery in a specific way, drivers are expected to explicitly follow the instructions. If there are issues in completing the delivery as specified, the driver must contact the support team. Drivers agree to deliver types of parcels assigned to them so long as they are legal and follow all weight, dimension, and packaging requirements made necessary by FlashBox’s Terms and Conditions. Refusal to deliver a parcel based on personal beliefs is permitted, but FlashBox reserves the right to discontinue the Driver’s services at any point.

All merchant and customer information is confidential. Drivers are not permitted whatsoever to share this information with any external parties and legal action can be taken against a driver if an infringement of privacy occurs.

Background Checks

FlashBox may complete background checks on any driver before or during their partnership with the company. Drivers will be notified before a background check is conducted.

Training

FlashBox drivers must have adequate knowledge of operating the driver app in order to work in partnership with us. If training is required, drivers must complete it before beginning deliveries. Additional training may be required throughout the partnership with FlashBox, including but not limited to, written tests. Any driver who fails a mandatory test may be subject to suspension.

Vehicle Types

All FlashBox drivers must complete deliveries using vehicles with a minimum cargo space of 15.7 cubic feet. FlashBox has the right to suspend the account of any driver with a vehicle with less space.

Governing Law

The following laws govern this agreement.

  • R.R.O. 1990, Reg. 1087: CONDITIONS OF CARRIAGE – GENERAL FREIGHT CARRIERS

Limitation of Liability

The drivers operate under their own insurance, therefore, are subject to their negotiated deductible with their insurance company.

If any of the drivers are involved in an accident or incident (i.e. damage to property, collision) the driver must contact support@flashbox.co or 1 (888) 631-7895 immediately and follow the standard procedure set in Ontario:

  • Step 1 – Stop the car, secure your safety
  • Step 2 – Call the police
  • Step 3 – Take photos
  • Step 4 – Move your car
  • Step 5 – Record the details of the accident
  • Step 6 – Call your car insurance company

Claims

Photos of parcels at drop-off locations act as proof of delivery (POD) unless the merchant has specifically requested a “Signature Required” drop-off.  For such deliveries, a POD photo and signature are required.

If drivers cannot provide substantial POD photos, they may be charged for the full value of the parcel. Drivers will be held financially accountable for any parcels not delivered or returned to FlashBox Inc. Termination of Accounts/Services Any FlashBox driver accounts can be terminated in cases of abuse or due to FlashBox’s sole discretion.

Termination of Accounts/Service

Accounts made on FlashBox’s website, mobile apps and other digital apps, or users’ access to FlashBox’s website and apps can be terminated in case of abuses or at FlashBox’s sole discretion.

Contact information

Should the driver have any questions about the process, difficulties during delivery or general inquiries, our support team is available to help. Please email support@flashbox.co or call us toll-free at 1-888-631-7895.