Frequently Asked Questions

At FlashBox, we make everything simple. That’s why our pricing is straightforward with no hidden fees. 

You can talk to one of our delivery experts to get started

 Depending on your FlashBox account, you have a few options. You can add a credit card (Visa, Mastercard, Amex) to your account. Alternatively, you can use Pre-authorized Debit (PAD), send email money transfer via Interact or use EFT & Wire transfer.

We deliver items up to 30 lbs. with the size of 30″x 18″ x 10″.

 At FlashBox, we insure every delivery for up to $100 per package.

You can talk to one of our delivery experts to get started right away

By placing your orders through your dashboard by 11 a.m., you qualify to have those deliveries to your customer that same evening.
To see more on how to use the merchant dashboard, check out the FlashBox Knowledge Centre.

FlashBox currently works with companies to deliver retail items, e-commerce goods, prescriptions, commercial items, and much more.

We deliver same-day orders between 4 and 10 p.m.

We currently deliver to the GTA, Vancouver and Calgary areas, and Montreal, and Edmonton are on their way!

FlashBox Hubs can be used for both! Commercial address parcels will always be delivered the next day between 9 a.m. and 3 p.m. Residential address deliveries dropped off to Hubs before 11 a.m. will be delivered that same evening between 4 p.m. and 10 p.m. Residential address delivered dropped off to Hubs after 11 a.m. will be delivered the following day.

No cost aside from the flat-rate fee of $8. Even if you deliver only 1 parcel a day, there are no additional charges.

Every parcel delivered with us is insured for up to $100. 

Yes, FlashBox does deliver on weekends, but only Saturdays for now. Sundays are on our roadmap and will be coming soon!

The bottom question – Parcels must have a maximum weight of 30lbs and maximum dimensions of 30”x18”x10”. See the full requirements here

18+ years old

A smartphone with a data plan

Your own vehicle (sedan, hatchback, station, van, pick-up)

Clean driving record with vehicle insurance

1+ years of driving experience

We’re sorry that you did not receive an email! Firstly, ensure that you check your spam folder. If you still didn’t receive an email please chat with our support agents here.

Your earnings are determined by your total driving time from the moment the parcel is picked up until the last drop-off destination. In particular, we pay a fixed rate of CAD 20/hour based on an initial 35km travelled. Subsequently, any additional distance driven above 35km will be paid according to your vehicle size. 

Cars: $0.35 cent/km
Mini-van: $0.40 cent/km
Cube van: $0.50 cent/km

For example,

On Monday, you drive for 3 hours in a sedan car and travel 100km. 
As a result, you will receive a total of $82.75.

$60.00 for driving (3 hours x $20/hour) + $22.75 for mileage (65km x $0.35)

At Flashbox, we allow our drivers to work according to their independent schedules. In particular, the amount you earn is dependent on the amount of time you want to work. Thus, you could have a 2-hour or 6-hour delivery. 

At FlashBox, we pay out driver earnings weekly. After completing your first delivery, we will contact you through email to set up your direct deposit account and proceed with payment. Furthermore, when the payout is successful, you will receive a detailed summary of your payout through email.

While we try to get you going as soon as possible, the onboarding process can take up to 4-6 days. To expedite the process, you should have all of the required documentation and have followed the application process closely. As a result, you should be able to be on the road in no time!

For now, there is currently no limit to the number of orders you can take daily as long as there are no time conflicts.

And Much More

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I’m a driver

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