The term ‘Transport Management System’ (TMS) has become prevalent in the supply change industry. As a result, companies turn to technology to remain at the top of the everchanging marketplace.

Technological advancements in every sector are driving businesses to move fast. It has revolutionized every aspect of our day-to-day lives. Specifically, this revolution has spread to the consumer-packaged goods industry.

Customers are becoming increasingly savvier by the minute. In particular, they are becoming increasingly aware of the options available to them. Thus, they begin to demand lower prices, greater convenience, and impeccable customer service. Because of this, there has been an increased focus on creating agile and responsive supply chains. 

In the past decade, e-commerce sales have seen unmatched growth. Furthermore, this comes with increasing pressure from the consumer-packaged goods industry (CPG). One of the industry’s most excellent solutions to this problem is a Transport Management System. Specifically, it streamlines the logistics operations and improves customer satisfaction. 

Not exactly sure what a TMS is? Read on to understand the basics. 

What is a Transport Management System?

A transport management system is a logistics platform that uses technological advances to plan, execute and optimize the physical movement of goods, both incoming and outgoing. 

A TMS provides more visibility in day-to-day business and transport operations, trade compliance information, making sure goods are delivered in a timely and efficient manner. 

Why is a TMS essential for businesses?

A TMS is essential for businesses for many reasons such as:

1. Streamlines shipping processes 

TMS plays a central role in supply chain operations and affects every part of your business, from planning and procurement to lifestyle management. A TMS optimizes all physical goods’ outgoing and incoming movement, giving you greater visibility over every stage of your supply chain. As a result, it allows you to streamline processes and identify areas of improvement.

2. Customer satisfaction 

Having a streamlined operations process leads to more efficient transportation planning and execution. As a result, you can keep on top of customer demand and customer success, leading to higher levels of customer satisfaction. 

3. More sales and business growth 

Higher levels of customer satisfaction directly lead to more sales and business growth. For instance, the more money you bring in, the more profit you make, which allows you to take your business up a notch. 

4. Better optimization 

A TMS system allows you to measure and track performance using reports, dashboards, analytics, and transportation intelligence. Therefore, TMS results in better optimization of operations, document management and product management. 

Some other benefits of using a TMS include:

  • Reduced business costs
  • Automation of business operations
  • Improvement in visibility and security
  • Being able to scale your business


In conclusion, technology advances, and customer demand increases every day. Without a Transport Management System, time can be lost, sales can be missed, and customer satisfaction can decline. Therefore, your business should adopt a TMS as soon as possible. 

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