6 Statistics That Show the Advantages of Last-Mile Delivery

6 Stats Highlighting Importance of Last-Mile Delivery in E-Commerce.


Last-Mile delivery is the final stage in the supply chain process, where goods are transported from the warehouse or distribution center to the end customer’s location.

While it may seem like a small part of the process, it can significantly impact a business’s success.

In recent years, last-mile delivery has become a crucial aspect of the e-commerce industry, with customers expecting fast, efficient, and reliable delivery options.

In this blog, we will explore six statistics that demonstrate the advantages of last-mile delivery for businesses and customers alike.

88% of consumers will pay for same-day delivery.

Offering same-day delivery is becoming increasingly important for businesses to stay competitive in the e-commerce market.

According to a survey conducted in 2022, 88% of consumers are willing to pay extra for same-day delivery, and 62% consider it as a key factor when making a purchase. 

The survey also found that same-day delivery can lead to increased sales and customer loyalty, as 78% of customers would be more likely to purchase from a business again if they received their order the same day.

However, businesses must also consider the operational costs and logistics involved in providing same-day delivery, as It can be challenging to execute efficient last-mile delivery effectively.

53% of consumers abandoned the purchasing process due to excessively long shipping times.

According to a survey conducted in 2023, 53% of consumers abandoned the purchasing process because of excessively long shipping times. This highlights the importance of fast and reliable shipping in the e-commerce industry.

Customers are increasingly expecting quick and efficient delivery options, and businesses that fail to provide this may risk losing potential sales.

As a result, businesses need to prioritize the last-mile delivery experience and find ways to reduce shipping times to remain competitive in the market.

72% of online shoppers prioritize convenient delivery time slots over fast delivery.

According to a study conducted in 2022, 72% of shoppers consider a convenient delivery time slot as a top priority when making online purchases.

This indicates that consumers value having control over their delivery schedule, as they prefer to receive their packages at a time that works best for them.

As a result, businesses need to offer flexible delivery options to meet the needs of their customers and provide a positive delivery experience.

This also shows that businesses should prioritize creating a convenient delivery experience for their customers to attract and retain them.

73% of consumers are more likely to purchase online items with free shipping.

According to a study, 73% of consumers are more likely to buy items online if they are offered free shipping. This highlights the importance of free shipping in the e-commerce industry, as it has become a key factor in driving customer purchases.

Businesses that offer free shipping may also see an increase in customer loyalty and repeat purchases, as customers are more likely to return to a company that offers this incentive.

However, businesses must also balance the cost of offering free shipping with the potential benefits, as it can impact their profit margins.

55% of consumers would switch to a competitor for faster delivery service.

This statistic highlights the importance of fast delivery in retaining customers. Consumers today have come to expect fast shipping and quick delivery times, and are willing to switch to a competing brand that offers a faster service.

This means that companies must prioritize their delivery services and ensure they are meeting customer expectations to remain competitive in the marketplace.

Additionally, it suggests that companies who invest in their last-mile delivery services and provide faster delivery times may see an increase in customer retention and loyalty.

80% of shoppers in 2023 expect a smart tracking facility for their order.

Last mile delivery has become increasingly important in e-commerce, as it is often the most critical and challenging part of the delivery process.

According to recent statistics, 80% of shoppers now expect a smart tracking facility for their orders, allowing them to monitor their deliveries in real-time. Additionally, 60% of consumers said they would choose a retailer based on the availability of delivery options, and 45% said they would switch to a competitor for better delivery options.

In order to meet these expectations and provide exceptional customer experiences, businesses must prioritize efficient last mile delivery strategies and utilize technology to provide real-time tracking and delivery notifications.


In conclusion, last-mile delivery is a critical aspect of the e-commerce industry, and businesses must prioritize efficient delivery services to remain competitive.

FlashBox provides top-quality and affordable same-day delivery services across Canada, ensuring that your packages are delivered as quickly and efficiently as possible.

With our professional courier service and advanced technology, we can provide real-time tracking and delivery notifications, offering an exceptional delivery experience for our customers.

By partnering with FlashBox, businesses can optimize their delivery strategies and meet the high expectations of their customers, driving success in the e-commerce market.

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