How to Choose the Best Last-Mile Delivery Solution For Your Company
E-commerce is big business, and it just keeps getting bigger. Globally, the e-commerce market had sales of $26.7 trillion in 2020! That makes up 19% of all retail sales, and online shopping isn’t going anywhere far. Finding the best last-mile delivery solution is critical to success.
Last-mile delivery services may seem like the last piece of the puzzle for your business, whether you run an e-commerce shop or the traditional brick and mortar store, but did you know that the cost of last-mile delivery services typically makes up over half of the total shipping charges?
The expense might be a shock, but when you consider the importance of this last step and the logistics involved to turn your shop into the real deal online business that can reach even more customers, it starts to make sense why.
So with this expenditure looming and making sure that you get value for money but also a service that will leave your customers with something to smile about, it’s important to carefully consider which last-mile delivery company you choose to hire.
Let’s look at some of the key services you should be looking for.
How Quickly Can They Deliver and Can You Choose Your Preference?
Do they offer express delivery, same-day delivery, or next-day delivery? Or maybe they have all three available?
Look for companies that fit your needs and potentially have multiple shipping options so you can adapt as your business grows.
How Do They Perform Their Delivery Solutions?
Do they use bikes, cars, vans, or trucks? Depending on your product, you may need a specific type of delivery vehicle.
The best last-mile delivery services can offer multi-modal fleets including all of the above. That way, if you want to expand your store and add products, the infrastructure to deliver is already in place.
Is There a Good Interface for You To Use?
Does the service offer multi-channel ordering where you can make use of mobile apps, a desktop dashboard, or even a custom API?
Offering this range of flexibility will make it far easier for both you and your customers to use so it’s important to have the choice.
What About Other Quality of Life Offerings?
Things like digital signatures to guarantee proof of delivery and live tracking can add so much value to your customer, as well as provide your business with the assurance that everything is working as it should be.
What about customer support? Are they available for 24/7 support or do they close after 5 pm and on weekends?
When things don’t go according to plan, will there be someone at the other end of a phone to help you get things on track again?
Flash Box Last-Mile Delivery Service
If you are looking for the best last-mile delivery company, look no further. Flash Box delivers on all of these qualities and more. That’s last-mile delivery done right.
To find out even more great reasons why hop over to this page listing additional benefits of using our service.
And, they work hard to achieve great sustainability goals that other businesses don’t.
